This means that you have or have had some previous version of the program installed.
Answer 'yes' - let the program uninstall complete.. then run the setup program again (this will re-install the latest version).
You won't lose anything and it won't mess up your key or your serial number.


Both these problems can be caused by a corrupted window layout... choose 'layout','reset' in the menus.


You can't go into Internet play whilst another game is in progress - please concede or finish any game being played. (Using 'Game','Concede' in the menus).


OK, we're sorry - there is a problem identifying your computer - the server *thinks* you've had a trial before.
Please send us an email with your serial number and we will 'unblock' you.


We're sorry - there is a problem uniquely identifying your computer
Please send us an email with your serial number and we will 'unblock' you.


Registering is buying your QuickSnooker - it's quick and painless, it gives you extra features, a years worth of updates, Internet Play and Priority Support. Registrations also pay for the hosting and development of the game.


A 'crack' tampers with the QuickSnooker code - in theory to unlock the game for free. If you're prepared to cruise the darker side of the Internet - you might find one - we monitor them carefully most don't work, some are infected with viruses, some are 'Trojans' opening access to your computer. NO Crack is going to give you on-line play - and running ANY of them is potentially very dangerous to your computer, and every other computer on your network.


NONE! - QuickSnooker does not require you to open ANY Ports open on your Firewall - It's possible your Internet Security Program or Windows Firewall might ask if it should allow QuickSnooker to access the internet - but this is an outbound connection and is not 'opening' any ports.
Opening inbound ports on your router/firewall is inherently risky - *WE* don't ask you to do it.
You *may* get a message about allowing inbound UDP data from 216.237.120.114 - this is the news/ticker feed at the bottom of the screen. - You can safely accept this.


The setup package is about 6MB it will take about 2 minutes to download on typical broadband.


No. The game and installation package have been scanned are free from all viruses. In fact QuickSnooker even checks itself for viruses when it runs, in case it has been infected by something already on your PC.


The installation places a shortcut on your desktop called 'QuickSnooker 7', You will also find shortcut under 'Start', 'Programs', 'QuickSnooker 7'.


The game should run very smoothly on any machine less than about 5 years old.
Try changing your desktop colour depth under display properties, Sometimes it can run very differently under 16,24 or 32 bit colour depths.
If you are running multiple applications, listening to music, or doing large downloads - try it without each of these things in turn, Also try resizing the snooker window, you may find some 'threshold' below which it suddenly performs much better. If its still running poorly, Launch 'task manager' (right click on a blank bit of the task bar at the bottom of the windows desktop, choose 'task manager'), flip to the 'processes' tab, Click on the 'CPU' column head (possibly twice) to get processes sorted by CPU usage - anything consistently using more than about 20% 'cpu' should be investigated (crashed Internet explorers, or MSN messengers are a favorite) - you can press 'end process' on some things - but it can cause odd problems - a reboot might be safer.


VISTA
Windows Vista/7 users may need to run the program 'as administrator' when performing the auto-update. Right click the 'QuickSnooker 7' shortcut icon on the desktop and choose 'Run As Administrator' - If you're comfortable with it you can set the program to always 'run as administrator' right click the 'QuickSnooker 7' shortcut, choose properties, select the 'shortcut' tab,press the 'Advanced' button, tick the 'Run As Administrator' tick box, press OK, Press Apply.)
Also check the XP solution if you're still having trouble

XP
If you're on XP and autoupdate isn't working the problem is more likely to be that there is another copy of QuickSnooker already running somewhere - Possibly on another desktop, or possibly one that has failed to shut down properly. - Check your 'applications' list under 'Task Manager' (right click on a blank bit of the task bar at the bottom of the windows desktop, choose 'task manager'), if you see a 'snooker' there, select it and press 'end task', Now try the update again.

MACAFEE INTERNET SECURITY SUITE - and Autoupdate
It appears that the above write protects the entire Program Files folder.
If you are running Macaffee and experiencing autoupdate problems - we recommend you:-

QS7SETUP.EXE)
• Re-Install Quicksnooker (by running the QS7SETUP.EXE) again - only this time - change the install location to C:\Quicksnooker NOT c:\program files\quicksnooker

OK - You can do 'manually' what Quicksnooker is trying to do *for* you automatically.
This isn't a great solution .. because it doesn't update any images or other resources, but by getting yourself onto the latest version.. you *may* fix the AutoUpdate.

• Make sure you have closed Quicksnooker..(or ideally, rebooted to make sure there are no 'dead ones' running.)
• Right Click this link http://www.quicksnooker.com/update7/quicksnooker.exe . .
• Choose 'Save Target as'
• Locate the folder C:\program files\quicksnooker 7\ < < IMPORTANT Quicksnooker 7
• Save the file into that location .. overwriting the existing file.
• Launch the program again using the QuickSnooker7 Shortcut on your desktop.

Take a look in the 'GamePlay' section here under 'taking a shot' it's ever-so-easy once you've played a couple of shots.


You can adjust the sensitivity of aiming and power delivery on the 'settings' menu.
If you have a disability or impairment and think there's something we could do to the controls to make it easier for you - please get in touch !


Try adjusting the 'power sensitivity' on the 'settings' page, If you still can't find a comfortable setting - get in touch.


Remember that the line from the target ball is the *CENTERLINE*, and the edge of the ball may hit the cushion before you'd think. It's also sometimes necessary to rebound a ball from the 'far' 'jaw' of a pocket when shooting along the cushions.


The length of the guide lines depends on three things:-
1) The distance between the cueball and the object ball
b) The amount of spin being applied (or having to be applied because of obstructing cushions or balls)
iii) Whether a rest would be required to play the shot.. this drastically reduces the guide length

These factors affect the difficulty of the shot (in real life) and are factored in to the aim line length for a more realistic game.
Understanding this can help your tactical play - especially of safety shots.. leaving the cueball on the balk cushion off the break for example makes life much more difficult for your opponent. .


With the 'wrong' angle on the cue... you can easily 'jump' the cueball slightly - such that when the balls hit they are not level with one another - this causes them to contact later than they would have if level - and the object ball is 'cut' *more* than the aim line would indicate.
Again, it's an reflection of 'real life' - Keep your cue butt low (with the mousewheel), and don't use more power than is needed - your shooting will be more accurate.


If you get a choice of rooms up, then 'There was a problem connecting to the Internet waiting room...' that room is probably 'down' on the server, It's worth trying other rooms as they run as separate processes. If you get a 'No Connection' error - the error is more likely to be at 'your end'
Try Choosing 'start','run' and enter 'cmd' - now enter 'Tracert www.quicksnooker.com' - it should give you a good clue as to where the problem is - If the trace doesn't get beyond you own router try these things - in this order, until it works

• 'Repair' your wireless connection
• Reset your router
• reboot your PC
• Power Down Your router - FOR 5 FULL MINUTES (really, it often works if its an ISP/Login problem).

If the TraceRoute reaches QuickSnooker, The problem could be at our end
If the trace fails somewhere in between, It is an Internet/routing problem beyond our control - waiting, is about the only option.


We don't ban people lightly - you have to serve your time - your 'sentence' and the reason for your ban is clearly stated on the waiting room screen.
You can see our guidelines for moderators here like it says, Don't buy the program again, or reformat your computer attempting to avoid the ban - none of that will work and you will not be refunded.


No.


They might be.


Ever so slightly, Yes.


The moderators are mature and trusted QuickSnooker users - you might get to be one one day.


No - You agreed to our terms of service when you installed the program - additional detail is available here
Aggressive, threatening, intimidating, or deliberate annoying behaviour is not tolerated on QuickSnooker.
We put a lot of effort into making the QuickSnooker rooms fun, friendly places to be.
Moderators do not hold a grudge - serve your ban and come back and play !


Yes, that would be because it was judged to be offencive in some way, was interfering with the operation of the room, was excessively big, old, defamatory, illegal, pornographic, etc,etc.. you get the picture.
Don't post that stuff - If you're having second thoughts about a post, you can 'shred' it yourself.


Keep a note of your original key and serial number (Not ON your computer!), When you install QuickSnooker onto you new or reformatted computer you will get a new serial number. Send us your old serial and key, and your new serial number - we'll send you a new key and update your account.


Send us an email with as much information as you have - your player name, your Email address (now and when you purchased). As long as we can identify you we can issue you a new key - BUT.. remember, it's an annual renewal - if it was more than a year ago it's probably easier just to purchase again against your new, current serial number.