On Wednesday 16th May at around 11:30 UTC - A hard Drive in the QuickSnooker server failed.
Whilst the machine initially recovered, it was not possible to restart the SQL server service due to some file corruption.
At around 17:00 the disk crashed unrecoverably.
All bar one of the applications were backed up - unfortunately (it transpires) - I have two copies of the waiting room application and no copy of the game exchange/proxy server.
We have commissioned a new, faster server here in the UK - moving our service from our Hosts in California.
We expect it to take several days to restore the service, and re-write (in the process upgrading) the lost program.
Best case, it will be the end of this weekend (Sunday 20th May).
All paid accounts will be extended by the downtime.. so nobody is 'losing' anything, In fact you should receive a faster service via the UK server.
Sorry for the inconvenience and Thanks for your patience.
Nick and Clare
Please note, Our server also hosted our mail - therefore we are not receiving mail.
We will process any orders manually - customer support is available via clareax@googlemail.com